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Shipping and Return Policy


When will I receive my order?

• We try our best to have all in stock merchandise orders shipped within 48 hours of order placement. During certain times of the year this timeframe may unfortunately extend longer. If you have an event date you need your order for, please reach out to our customer service team, and we will work to make sure your product arrives in time!

Where does my order ship from?

• In stock orders will ship from our facility in Waukesha, WI (Zip Code: 53186). Please take a look at the UPS Ground shipping map below to determine the approximate transit time.

UPS Ground Map


I see shipping is included, what does this mean?

• We ship all U.S. orders via standard ground services at no additional charge. The carrier may vary based on shipment size, so if you have an event date, please let our customer service team know so we can make sure everything arrives on time.

I need my order really fast, can you help?

• Please contact our customer service team and we can arrange expedited shipping for you. Please note that there is an additional shipping cost associated with this.

Am I allowed to return items?

• Yes, please go ahead and contact our customer service team at (855) 281-1342 or customerservice@
henryscheincustombranding.com
, and they will walk you through the return process.

What if there is a problem with my order?

• Please contact our customer service team and we will make sure your problem is resolved in a quick and timely manner!